Dear HVAC Contractor,
We wanted to reach out today and assure you that we are monitoring the coronavirus (COVID-19) situation closely and are working to ensure we meet the needs of our customers as well as provide for the health and safety of our employees. We realize this health situation has already been disruptive to many businesses across the globe and wanted to share facts about what we're doing to support both our customers and employees. As the situation with coronavirus (COVID-19) continues to develop, our entire team is ready and standing by to support you. You rely on us every day for your HVAC needs, and we're going to continue to provide reliable access to the important services you count on.
We are open for you and will remain so unless directed otherwise. Please, wherever possible, call in, text or email your order to adhere to “social distancing” recommendations.
To ensure our customers’ businesses are supported we have taken specific steps as part of our business continuity plan. These steps include:
- Working closely with our partners to make sure we have additional equipment and supplies to take care of employees, and by extension, our customers.
- Asking our employees to adhere to CDC guidelines for hygiene and ensuring that they practice “social distancing”
- Requesting that all our walk-in customers stay in the retail area and also practice “social distancing” when visiting our branch locations and calling in orders beforehand.
- Enhanced cleaning procedures at our branch locations.
We are prepared and ready to help.
As new developments emerge regarding the coronavirus, we will share information with you about how we continue to operate safely and effectively on our website (www.mcndist.com) as well as through Constant Contact.
I want to personally thank you for being a valued customer. We will get through this together!
Best Regards,
Your team at MCN Distributors, Inc.